Terms & Conditions

Please read the following important terms and conditions before you buy anything on our Website and check that they contain everything which you want and nothing that you are not willing to agree to.

1. Introduction

1.1 This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell Goods to you via our Website www.intuinatural.co.uk ('the Website').

1.2 Business Day: a day other than a Saturday, Sunday or Public Holiday when banks in the United Kingdom are open for business.

1.3 'Event Outside Our Control' has the meaning given in clause 13.

1.4 'Goods' means the Goods listed on our Website which we may supply.

1.5 By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2. About us

2.1 This Website is owned and operated by Feelwell Limited ('we'/'us'/'our'), a limited company (trading as Intui Natural), registered in England and Wales under Company Number 10533258, c/o Chamberlains UK LLP, 173 Cleveland Street, London, W1T 6QR.

2.2 Our email address is info@intuinatural.co.uk and our official opening hours for correspondence and contact are Monday to Friday, 9:30am to 5:30pm.

3. Prices

3.1 The prices of the Goods are quoted on the order page.

3.2 Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.

3.3 Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.

3.4 As we are not a VAT registered company, no VAT is payable on any Goods purchased from our Website.

    4. Payment

    4.1 Payment can be made by any major credit or debit card, as well as via PayPal and Google Pay.

    4.2 By placing an order, you consent to payment being charged to your debit/credit card account as provided on the order form.

    4.3 If you pay us by credit or debit card we will take payment from your card for the Goods when we dispatch the Goods to you.

    4.4 We shall contact you should any problems occur with the authorisation of your card.

    5. Interest

    5.1 Unless clause 5.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 8% a year above the base lending rate of the Bank of England from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

    5.2 We will not charge you interest for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

    6. Order Process and Formation of a Contract

    6.1 Our Website, catalogues and/or brochures merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.

    6.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

    6.3 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

    6.4 Any order placed by you for the Goods constitutes an offer to purchase them from us.

    6.5 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.

    6.6 A 'Confirmation Notice' means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.

    6.7 A contract between you and us for the supply of the Goods (the 'Contract') incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

    6.8 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

    6.9 We may make:

    • minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
    • changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
    • changes to these Conditions as a result of changes in how we accept payment from you,
    • changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

    6.10 If we make any changes in accordance with clause 6.9 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.

    6.11 Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 6.9 shall only be binding when agreed in writing and signed by you and us.

    7. Delivery

    7.1 The Goods will be delivered to you at the address you provide us during the order process which may be an address other than the billing address.

    7.2 Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside our Control, in which case clause 13 shall apply.

    7.3 We use Royal Mail and DPD as our preferred courier/delivery supply providers to ensure the delivery of the Goods to you according to whether you opt for Standard Delivery or Next Day Delivery.

    7.4 You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

    7.5 You may find more information on our Delivery & Returns Policy here.

    8. Risk and Title

    8.1 The Goods will be at your risk from the time of delivery.

    8.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

    9. Canceling Your Contract and Returns

    9.1 Cancelling before Confirmation Notice

    • You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.
    • You may notify us of your decision to cancel by sending us an email to info@intuinatural.co.uk with a statement that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number.

    9.2  Cancellation After Confirmation Notice

    • The 'Cancellation Period' means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.
    • You may cancel the Contract at any time during the Cancellation Period by notifying us of your decision to cancel.
    • You may notify us of your decision to cancel by contacting us by email to info@intuinatural.co.uk with a statement that you wish to cancel with your name, address, the name or a description of the Goods and your order reference number.

    9.3 Return of Goods

    • Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.
    • You must return the Goods at your own risk and at your own cost.
    • If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

    9.4  Refunds on Cancellation

    • So long as you are entitled to cancel and have complied with your obligations under clauses 9.2 and 9.3, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting any reduction in the value of the Goods.
    • If the Contract is for the supply of Goods, we will refund you within 14 days.
    • We will refund you using the same method of payment used by you, unless you agree to a refund by a different method of payment. 

    9.5  Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.

    9.6 You may also read our Delivery & Returns Policy here. [hyperlink]

    10. Complaints

    10.1 If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by email to info@intuinatural.co.uk.

    11. Liability and Indemnity

    11.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that

    • the Goods are as described in the contract;
    • the Goods correspond to any samples we may have sent you;
    • the Goods are fit for any purpose you specifically told us they were required for and are not faulty.

    11.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from the Citizens Advice Bureau if you need to. Please visit www.citizensadvice.org.uk or call 03454 04 05 06.

    11.3 We cannot exclude or limit our responsibility to you for:

    • Death or personal injury resulting from our negligence or the negligence of our employees;
    • Fraud or fraudulent misrepresentation;
    • A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.

    11.4 We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.

    11.5 You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

    11.6 We will not be responsible for any delay in delivering the Goods if we have asked you to provide specified information that is necessary for delivering the Goods and you have failed to provide complete and accurate information, or you have provided such information later than the date we have asked you to supply it by.

    12. Our Rights of Termination

    12.1 We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due. 

    13. Events Outside Our Control

    13.1 We shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control ('Event Outside Our Control').

    13.2 We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.

    13.3 We will notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.

    13.4 Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.

    13.5 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you. 

    14. Use of Personal Data

    14.1 Our Privacy Policy is available here.

    14.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

    15. Third-Party Rights

    15.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

    16. Other Important Terms

    16.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

    16.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

    16.3 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

    16.4 If we fail to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

    16.5 A waiver by us of any default shall not constitute a waiver of any subsequent default.

    17. Governing Law and Jurisdiction

    17.1. The Website is controlled and operated in the United Kingdom. Any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.